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Next Step Collective

Privacy Policy

Introduction

NextStep Collective is committed to protecting the privacy and confidentiality of all participants, families, and stakeholders. We manage personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant obligations under the NDIS Act 2013.

What Personal Information We Collect

We may collect personal and sensitive information including:

  • Full name, date of birth, contact details

  • NDIS number and plan information

  • Health and disability-related information

  • Support needs, goals, and preferences

  • Emergency contact and next of kin details

  • Financial and billing information

  • Service delivery records and case notes

How We Collect Information

We collect information:

  • Directly from participants or their representatives

  • Through referrals (with consent)

  • During service delivery

  • From healthcare providers or allied professionals (where authorised)

Why We Collect and Use Information

We collect and use personal information to:

  • Deliver safe, effective, and personalised supports

  • Manage NDIS plans and services

  • Communicate with participants and families

  • Meet legal and compliance obligations

  • Improve our services

Disclosure of Personal Information

We may share information with:

  • The National Disability Insurance Agency (NDIA)

  • Healthcare professionals and allied providers

  • Plan managers and support coordinators

  • Government or regulatory bodies (where required by law)

We only share information with consent, unless required or authorised by law.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, including:

  • Secure digital systems

  • Password-protected files

  • Confidential record-keeping practices

  • Staff training on privacy obligations

Access and Correction

Participants have the right to:

  • Request access to their personal information

  • Request corrections if information is inaccurate or outdated

Requests can be made by contacting us using the contact form.

Complaints

If you have a concern about how your information is handled, please contact us first.
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website and Cookies

Our website may collect limited information such as browser type and usage data to improve user experience. We do not collect personal information online without consent.

Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Contact Us

NextStep Collective
hello@nscollective.com.au

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